Last updated: 7th June 2025.
Please note these terms are different from and in addition to the terms of use of our website(s).
By signing up for any of the programs, challenges, or memberships offered through the Too Old To Tumble™ website or Academy, you’re agreeing to play by the rules outlined below. We may update these from time to time. You can always request the latest version via the contact form.
1. Payment Terms
When you sign up, you’re committing to pay the full cost of your chosen program, challenge, or membership, whether you attend live sessions or not, and whether you finish all the home study or not.
- If you’ve chosen a payment plan, payments must be made on time.
- You’re responsible for making sure this commitment won’t put you under financial strain.
- We don’t offer refunds or partial credits, even if you miss a session.
2. Conduct & Community Standards
We’re here to create an uplifting, encouraging space, one that supports growth, effort, and community.
So:
- We promise to show up and deliver live sessions in a friendly, supportive, and judgment-free way.
- You agree to treat us and your fellow participants the same.
If you become disruptive, disrespectful, or toxic, we reserve the right to remove you from any group, challenge, or membership area (including private Facebook groups, Discord server and course platforms like Membervault) without a refund.
3. Confidentiality & Intellectual Property
We take confidentiality seriously, and we expect you to do the same.
By joining a program, challenge, or membership, you agree:
- Not to copy, share, or steal any of our materials, whether that’s downloads, workouts, or behind-the-scenes content. Everything we create, whether delivered live, pre-recorded, or downloadable, is the intellectual property of Cristina Alciati and Too Old To Tumble™.
- Not to share anything a fellow participant discloses in confidence.
- To keep all program-specific materials and discussions within the group or platform, not shared in other forums or social media.
- That any ideas, plans, or materials shared by fellow members belong to them, not you.
4. Results Disclaimer
We’ve designed our programs with care, based on experience and real-world results. But your outcome depends on you.
Your success is influenced by:
- Your body’s unique responses to training and nutrition
- Your consistency and effort
- Your mindset, motivation, and ability to stick with it
- Your honesty and integrity throughout the program
We can’t monitor what you do outside the sessions, so results will vary. That’s just real life.
5. Refund Policy
To keep things clear and fair for everyone:
- All sales are final. We do not offer refunds on any programs, challenges, or memberships.
- Missing a live session does not entitle you to a partial refund.
- For group programs, we’ll do our best to provide replays of live calls when possible, but they’re a courtesy, not a replacement for showing up.
- For 1:1 coaching, if you miss a scheduled session, we won’t host a replacement or issue a refund for the missed session.
6. Coaching Session Etiquette (1:1 and Group)
For 1:1 sessions:
- We’ll schedule each session together at the end of your call.
- If you need to reschedule, give at least 24 hours’ notice.
- If you cancel late or don’t show up, that session is forfeited, with no refunds or replacements.
For group programs:
- We’ll let you know in advance when the live calls are happening.
- It’s your responsibility to show up on time, we won’t reschedule or re-run the session just for you (but again, we aim to provide recordings when possible).
Some programs may include asynchronous support (like email or voice notes) between (or instead of) live sessions. If offered, we’ll outline the boundaries, platform, and response time in the program details.
7. Program-Specific Rules
Some programs or challenges may have extra rules or requirements, please check those before purchasing. You’re responsible for reading them.
Any questions? Drop us a line at enquiries@toooldtotumble.com. We’re here to help you thrive within healthy, respectful boundaries.